FieldComm Group provides all updates to the image running on the HART Test System (HTS) appliance. The appliance is a specialized piece of technology and should not be treated like an office personal computer (PC). If an update to the underlying operating system is needed, users who are enrolled in the Product Service Program (PSP) for their HART Test Systems will receive updates directly from FieldComm Group to install on their test appliances.
The HTS is set up to be used by a regular user with no assigned administrative privileges so that no configuration changes can be made to the test appliance to protect the system from automatic updates, etc.
There are a large number of underlying architectural changes to the structure, libraries and major components of Ubuntu 14.04 or above that will render the HART Test System inoperable.
HART Test System users are hereby instructed to NEVER update the Ubuntu Linux on their systems.
FAQs
What version of Ubuntu Linux is supported?
HART Test System versions 3.X are running on Ubuntu Linux 12.04. This is the only supported Ubuntu version.
My HART Test System is showing a popup message to upgrade my Ubuntu version, what do I do?
You must ignore these messages. HART Test System users are instructed to NEVER update the Ubuntu Linux on their systems.
Can I update Ubuntu myself?
HART Test System users are instructed to NEVER update the Ubuntu Linux on their systems.
My HART Test System is showing Ubuntu 14.04, what do I do next?
The Product Service Program (FCG PL10039) states:
Customer agrees not to modify, enhance or otherwise alter the software and/or hardware, unless and only to the extent specifically authorized in the original License Agreement or the prior written consent of FieldComm is obtained.
Read more at http://go.fieldcommgroup.org/psp
Contact Technical Support via support ticket. A modification was made to the test system outside of the FieldComm Group approved updates, the current PSP is terminated, if you wish to continue support then you need to re-activate and pay the re-activation fee. At that time we can have the system returned for repairs (RMA), no data will be saved in the reformatting process.
Why is my HART Test System is showing errors when I try to install an update?
This is a symptom of a possible unauthorized Ubuntu update on the HART Test System. You may see error messages or logs as follows when an installation fails:
ERROR: /usr/local/bin does not exist! ERROR: System SW installation failed
Contact Technical Support via support ticket.
If it is found that a modification was made to the test system outside of the FieldComm Group approved updates, the current PSP is terminated, if you wish to continue support then you need to re-activate and pay the re-activation fee. At that time we can have the system returned for repairs (RMA), no data will be saved in the reformatting process.
If your system is showing a different error message, please include the logs with your support request.