Last Updated: 18 April 2022
In this evolving environment, these policies may change. FieldComm Group continues to monitor all government directives.
Membership Support
Members can contact FieldComm Group on our primary number, +1 512 792-2300. Email is the best approach for contacting individual staff members.
Technical Support
The preferred method of contacting FieldComm Group is through our managed support system. The support site https://support.fieldcommgroup.org is active 24/7, with both self-help and personalized support. Staff continue to monitor and respond to all support questions.
Testing Services
Testing services are operating at normal service levels.
Working Groups
Working Group activity supported on FieldComm Workspace https://workspace.fieldcommgroup.org continues . Working Group meetings have been running virtually, but we look forward to bringing back face-to-face meetings in 2022, when conditions permit. Please see the Workspace page for upcoming events.
Order Processing
All orders are being fulfilled at normal service levels.
RMA Handling
RMA processing is handled through our support portal https://support.fieldcommgroup.org. To ensure proper processing, only send RMA products when explicitly instructed through the RMA portal.
Website, Registry, Online Fulfillment Services
These services are not expected to be impacted.
Training Courses
Any changes to the training course schedule will be posted on our website at https://fieldcommgroup.org/education/product-developer-training/training-schedule
Students will be notified in advance of any changes.
FieldComm Group now offers several online courses, and we look forward to bringing back face-to-face training in 2022, when conditions permit.